10121 Wolf Rd, Grass Valley (503) 863-5307 info@drycreekherbfarm.com

Shipping & Returns

(0 Votes)

SHIPPING
We can send your order anywhere within the United States - and many places in the rest of the world. All our items are packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area. 

 

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date. 


Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. 

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. 

RETURNS POLICY
If an order has been dispatched by a courier and either not received, or is in damaged condition, please contact us as soon as possible - within two weeks of dispatch. 

Email details of your claim to This email address is being protected from spambots. You need JavaScript enabled to view it. 
The following options will then be made available: 

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price. 

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited). 

 

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Dry Creek Herb Farm is a small organic herb farm being passed down through the generations.
FOOD AND DRUG ADMINISTRATION (FDA) DISCLOSURE
These statements have not been evaluated by the Food and Drug Administration (FDA).
These products and statements are not intended to diagnose, treat, cure, or prevent any disease.

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